Oral Clear - Saliva Neutralizing Gum

PLEASE NOTE ALL TRANSIT TIMES ARE ESTIMATED AND CARRIERS MAY EXPERIENCE SHIPPING DELAYS. ALL DELIVERY GUARANTEES ARE SUSPENDED INDEFINITELY. FEDEX ORDERS CUT-OFF TIME 7.10PM EST / 4:10PM PST.

General Shipping conditions

• We only ship on weekdays. No shipping is available on weekends.
• The day we ship your package does not count as a shipping day. Saturday and Sunday are not considered shipping days for the purpose of transit.
• All packages usually go out the same day, please refer to the carrier-specific policies below for more details.
• All PO BOX addresses must use a USPS Mail service.
• Orders cannot be shipped to APO/FPO/DPO addresses.
• Please note after the payment is processed all sales are final.

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Fedex Shipping Policies

• FedEx Express Saver 3 business days. (Cut off time 7:10 pm EST / 4:10PM PST).
• FedEx Expedited 2 business days. Indirect signature required (Cut off time 7:10 pm EST / 4:10PM PST).
• FedEx Overnight 1 business day. Indirect signature required. (Cut off time 7:10 pm EST / 4:10PM PST)
• FedEx cut off time is 7:10 pm EST / 4:10PM PST if you place your order after the aforementioned time it will ship the following business day. If you order after the cut off time on a Friday, your order will be shipped on a Monday.
• All FedEx Overnight and 2Day packages require a signature upon delivery, packages cannot be left at the door should no one be available to sign for it at the time of delivery.
• If you are not able to receive your package for whatever reason and will not be available to sign for it at the shipping address you provided, you can choose to pick it up at your nearest FedEx Office instead. Please check on FedEx.com for the address of your closest FedEx office and use this address as your shipping address.
• Please note when you submit an online signature release it may take up to 48 hrs for FedEx to update their system. TestNegative.com is not liable in any way for delays due to online signature releases that are not processed on time. Moreover, TestNegative.com is not responsible for any type of issue with signature release deliveries such as lost, misplaced, or damaged packages.
• No shipping refunds will be given for delays resulting from adverse weather conditions or other delays beyond FedEx's control. Therefore there is always a slight risk that you may not receive your parcel on time. Depending on the reason for such a delay, you may or may not get your shipping fee refunded, it all depends if the late delivery is covered under FedEx's on-time delivery guarantee.

*No delivery on weekends or holidays.

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USPS Shipping Policies

• FREE US SHIPPING OFFER All orders over $145 (before shipping & tax) are eligible for FREE STANDARD SHIPPING (estimated 1-5 business days but not guaranteed).
• USPS Express Mail guaranteed in 1-3 days, including Saturdays. No delivery on Sundays or holidays.
• USPS Standard 1-5 business days not guaranteed. No delivery on weekends or holidays.
• If you choose the Standard Mail (USPS) service or the free shipping (which ships USPS Standard) options, please be aware that these are the slowest shipping services available and are not guaranteed delivery services. The transit time is given as an indication only and does not mean you will receive your parcel on the specified day. Depending on your location the average delivery time for Priority Mail services is 2-5 days which means you don't count Sundays or holidays.
• Please note all orders over $500 USD in product value and shipping with USPS require a signature confirmation, which means someone needs to be available to receive the package.

*No delivery on weekends or holidays (except for USPS Express which does deliver on Saturdays).

International Shipping Options

• USPS First Class Mail International (2 weeks or more not guaranteed)
• USPS Priority Mail International (6-14 days not guaranteed)
• USPS Express Mail International (3-10 days not guaranteed)

*No delivery on Sundays or holidays.

Please Note:

All orders are shipped in plain, unmarked packages. Nowhere on the package does our logo or our company name appear and there is no way for anyone to know what is on the inside when shipping within the USA. All international orders will require custom documents.

*We ship from New York and Nevada, USA.

International Orders

It is always the responsibility of the purchaser to ensure that they have the necessary paperwork to allow importation to their respective country. While we cannot be held responsible for any kind of customs issues we will do our best to work with customs by providing them with the necessary paperwork.
IMPORTANT NOTE TO INTERNATIONAL CUSTOMERS (including Canadians): If your transaction gets DECLINED for no reason it is highly possible that it is due to an international block set by your credit card issuer which prevents you from making a purchase from outside of your home country. To temporarily lift this block you'll need to contact your credit card issuer by dialing the phone number found on the back of your card and letting them know you would like to place an order with "Clear Choice" or "Groovy Light" if its an AMEX card, located in the USA. Once done, you'll need to return to your cart and resubmit your order.

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Shipping During Holidays

FedEx and USPS observe a number of Federal Holidays and therefore shipments processed or in transit during those holidays may incur a delay. Please be sure to call to confirm the delivery time when placing orders before or during holidays. No shipping refunds will be granted if delivery was delayed during a holiday period.

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No Additional Shipping Payments

At TestNegative.com, we value the trust and satisfaction of our customers above all else. It has come to our attention that some of our valued customers have received suspicious emails requesting additional payments. We want to reassure you that such communication is not from our company, and we are committed to ensuring your shopping experience is safe, secure, and transparent.

We will never send emails requesting extra payments for shipping once your order has been shipped. The total cost of your order, including shipping fees, will be clearly stated at the time of purchase, and you will not be asked for any additional payments related to shipping after your order is placed. If you believe you have received a suspicious email that appears to be from TestNegative.com, but you are uncertain about its authenticity, please report it to our customer support team. Here are our official communication channels:

• Email us at support@testnegative.com
• Use the Online Chat button at the bottom right of the screen

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Acts of God

Deliveries delayed due to Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond FEDEX/USPS' control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond shipper's control will not be granted any shipping (full or partial) refunds.

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Damaged In Transit Policy

Please note that using express shipping methods, such as USPS Priority Mail Express, FedEx 2Day and FedEx Priority Overnight may cause leaking or spilling in Detox Drinks, if any of these methods are used TestNegative.Com is not liable for partial or full leaks of the drinks. Please note that if your order is protected by a carrier guarantee evidence will be requested, please do not throw away the product or its packaging.

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Contacting Us

If you have any questions about this Policy, You can contact Us by email at support@clearchoicebrand.com

 

Returns Policy

As of March 21st, 2017, all product sales are final. Products may not be returned for a refund; only exchanges may be possible, please see below for information on our Exchange Policy. If you do not agree with any of the above, please do not proceed with your order.
Please note that if you choose to reject a package shipped with FedEx or if the package is returned to us a Return to Sender Fee will be generated and you will be responsible for this charge. If an order placed with FedEx or USPS is returned to us and you would like it reshipped a new shipping cost will be generated; please note you will have to pay for it in order for us to release it.

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Exchange Policy

Product exchanges will be accepted within 30 days of receipt of your package. Anything over 30 days automatically becomes non-exchangeable. The customer is responsible for all shipping charges related to the exchange unless Clear Choice made an error with the order. Exchanges will be approved for an item(s) of equal value as the original order or if greater than that, the customer will be required to pay the difference. No money back will be issued for exchanges. PLEASE NOTE THAT WE WILL ONLY AUTHORIZE REPLACEMENTS FOR UNOPENED (SEALED) PRODUCTS.

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Missing of Contents

If your order arrives incomplete, either an element included in your kit or a product itself, you will have 7 business days from the time of delivery to report it to our customer service. Photographs will be requested from you in order to conduct an investigation. Upon verifying that your product was shipped incomplete, you will be sent a replacement with the same shipping method used on your original order. Please note this process could take from 1 to 2 business days.

Clear Choice Brand is not liable in cases reported after 7 business days.

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Product Expiry & Replacement

All Clear Choice products have an expiry date printed on the package. We suggest that you verify the expiry date found on the packaging of your product(s). We guarantee that the products you receive will have a minimum of 6 months' shelf life.

Should your product expire prior to 6 months from the date of receipt and you did not have a chance to use it, you may contact our customer service department 10 business days prior to the product expiry to request a free replacement. Instructions on how to return the product to us will be given to you along with a return authorization number.

Please note: This replacement policy does not apply to detox drinks, capsules, and test panels.

NOTE THAT WE WILL ONLY AUTHORIZE REPLACEMENTS FOR UNOPENED (SEALED) PRODUCTS THAT HAD LESS THAN 6 MONTHS SHELF LIFE FROM THE DATE YOU RECEIVED IT. ANY PRODUCTS THAT EXPIRED MORE THAN 6 MONTHS AFTER THE DATE RECEIVED ARE NOT ENTITLED TO AN EXCHANGE. EXPIRED PRODUCTS SHOULDN'T BE USED AS THE PRODUCT'S EFFECTIVENESS MIGHT HAVE DECREASED.

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Policy for money-back guarantee

Due to legal liability reasons, as of March 1st, 2019, Clear Choice was forced to retire their money-back guarantees. As of this date, none of the Clear Choice product lines are covered by the 200% money-back guarantee or any other guarantee. For this reason, none of the Clear Choice Brand products have a money-back guarantee. However, rest assured that retiring this guarantee had nothing to do with the efficiency of the products.

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Contacting Us

If you have any questions about this Policy, You can contact Us by email at support@clearchoicebrand.com